Divert on Busy - all businesses hate losing calls. For businesses with busy lines, this can be avoided by trying backup numbers when the main number is engaged, such as sending the call to a homeworker or second office. At additional cost, calls can be routed to mobiles.

Time of Day/Day of Week - calls can be routed to different locations depending on the time of day or day of week. Typically this is used for out of hours cover and calls can be routed to mobiles at additional cost.

Voicemail to Email - In the event that a call is not answered in a timely manner, it is possible to have a network based voicemail facility for the caller to leave a message. These messages are then emailed as MP3 files to a pre-determined email address to enable the customer to be called back at the earliest convenient moment.

Auto Attendant - this service enables callers to choose which department or branch they would like to talk to. For example, "Welcome to John Smith Handyman Services, please press 1 for sales, 2 for customer services, 3 for accounts" etc.

Queue - Callers are held in a queue, with comfort messages, for example "Your call is important to us, please hold" being played until the call is answered. This service is typically combined with a Pre-Connect Message to announce that you are trying to connect them. The queue facility can also tell them how many callers are ahead of them in the queue.

Call Recording - In certain business environments, the obvious one being financial services, it is typical to hear “calls may be recorded for training or security purposes.” This is to reduce ambiguity over what was agreed, and can stop matters escalating in the event of disputes. It can also be very useful in sales environments. Calls are recorded at network level, and can then be emailed as MP3 files or archived on a secure website for retrieval at a later date.

These services can be combined to create a powerful customer interaction system and enable you to answer more calls and win more business as a result. Please feel free to speak to us if you are unsure about your requirements, or if you feel that you need the creation of a totally bespoke solution.

Additional benefits:

• If you move your office, possibly out of the same area code, your number moves with you. Access   to high level features at low monthly rentals with no investment in expensive hardware.
• Increased Customer loyalty through use of 0800 freephone services.
• Improved Disaster Recovery planning; i.e. In the event of an office fire, numbers can be forwarded to backup locations (or at additional cost to mobiles) within minutes.