4ward Recording Solutions
4ward Recording Solutions consists of an entire recording platform that is located directly within 4ward's own national
network and offers complete integrated call recording solutions for all types of businesses and services.
Providing access to the most flexible and creative call recording services available, 4ward Recording Solutions not
only eliminates your need to purchase any in-house call recording equipment, but also eradicates
any maintenance problems and costs that are usually associated with it.
FLEXIBLE
Call recording services can be quickly accessed and provisioned enabling you to manage your
business flexibly - no capital costs or complex integration issues. Even recording services for multisite
businesses (including home workers) can be managed from 4ward Recording Solutions's management
interface with distributed access for instant retrieval.
Retrieval is performed using a simple web-based search engine. Once a file is located, you can
instantly playback the recording using any standard multi-media PC or you can download the
audiofile for later analysis.
AFFORDABLE
All maintenance and support costs are included; you only pay for the capacity you use and day to
day storage of your recordings are included free of charge for up to one month. 4ward Recording Solutions also
allows for a full archiving service that can be tailored to meet your individual requirements.
And, as your business expands, so can the level of recording - with no long lead times to order or
install new equipment, and no worries about updated technology or the cost of upgrades.
EFFICIENT
4ward Call Care provides online statistics so you can monitor your calls hour by hour, enabling you to
change your profiling and call delivery as required.
An easy to use web-based search engine allows you to search for and playback recorded calls.
DISCOVER HOW 4WARD CAN TRANSFORM YOUR BUSINESS, CALL 08700 411005